Privacy Policy

Privacy Policy: Protecting Your Personal Information with Calli's Skincare

At Calli's Skincare, we prioritize the protection and responsible handling of your personal information. This Privacy Policy outlines how we collect, use, and share the information we obtain from you online and in-store. We understand the importance of safeguarding your privacy, and we are committed to complying with the Malaysian Personal Data Protection Act 2010. Rest assured, your trust and confidence in us are of utmost importance.

1. What Our Privacy Policy Covers

Our Privacy Policy applies to the collection and usage of personal information by Calli's Skincare, operated by Maxwell Avenue SDN BHD, a Malaysian company with its registered address at 11A, Jalan Anggerik Eria AU 31/Au, Kota Kemuning, 40460 Shah Alam, Selangor 40400 Shah Alam, Selangor, Malaysia. This policy outlines how we handle your personal data and your rights in relation to that data.

2. What We Collect

When you interact with us, either through our website, in-store, or during offline events, we may collect the following personal information:

  • Full name
  • Identification number (IC/FIN/Passport)
  • Address
  • Email address
  • Mobile phone number
  • Gender
  • Birthday (dd/mm/yyyy)

Additionally, we may automatically collect information regarding your activities on our website, such as cookies*, IP addresses, visit history, service history, and unauthorized use history. Please note that we do not intentionally collect personal information from children under the age of 18. If you are under 18, you may visit and access our website with the supervision of a parent or guardian. However, please refrain from making purchases, registering, or submitting personal information to us.

3. How We Use Your Personal Information

At Calli's Skincare, we primarily use the personal information we collect to provide you with products, information, and services. Here's how we utilize your data:

  • Product Delivery: We use your information to process and deliver your orders efficiently.
  • Account Management: To enhance your experience, we may track your purchase history and contact you for account-related and promotional purposes.
  • Personalized Recommendations: We may analyze your data to recommend products and services tailored to your interests through our website, email, and other communication channels.
  • Fraud Prevention: Your personal information helps us detect and prevent fraudulent activities, ensuring a secure shopping environment.
  • Business Purposes: We may use your data for legitimate business purposes, such as fraud detection, debt collection, and maintaining business records.
4. How We Share Your Personal Information

At Calli's Skincare, we prioritize your privacy and limit the sharing of your personal information. However, in certain circumstances, we may share your data with trusted parties, including:

  • Service Providers: We may engage companies to perform services on our behalf, such as mailing, email communication, data analysis, customer surveys, and customer service. These companies are contractually bound to handle your information in accordance with our Privacy Policy.
  • Corporate Affiliates: In line with our business strategy, we may share your personal information with other companies within the Maxwell Avenue SDN BHD group for purposes related to customer strategy, growth, investment, restructuring, mergers, or divestments.
  • Social Networks and Plug-ins: If you use third-party features available on our website, such as Facebook's "Like" feature, please be aware that information may be collected and shared between us and the third party in accordance with their respective privacy policies.
  • Legal Obligations: We may disclose your personal information to protect the legal rights and safety of Calli's Skincare, our employees, agents, affiliates, and visitors. We may also disclose your data to comply with applicable laws, regulations, or legal processes.

Please note that some entities we share your personal information with may be located outside of Malaysia. For further information, please refer to Section 5.

Rest assured, we take reasonable steps to ensure that any third parties we share your information with adhere to this Privacy Policy. We do not share, sell, or distribute your information without your consent unless required by law or in case of a joint venture, sale, or merger involving our business.

5. Data Transfer

Considering our global business engagement, Calli's Skincare may provide or transfer your information to companies located in other regions for the purpose of administering and operating specific functions or services on our behalf. We take reasonable measures to protect your personal information during transmission, retention, and processing.

6. How We Protect Your Information

The security of your personal data is of utmost importance to us. While we strive to protect your information during transmission, please be aware that transmitting data over the internet is not completely secure. We employ strict procedures and security features to prevent unauthorized access to your information once we receive it.

7. Your Choices

At Calli's Skincare, we offer you certain choices regarding the use and communication of your personal information. You have the right to:

  • Update your preferences and request the removal of your information from our mailing list.
  • Submit a request for access to or correction of your personal information.

To exercise these rights or if you have any questions regarding our privacy or security practices, please contact our personal information management officer through the following channels:

  • Email: support@callisskincare.com
  • Phone: +60167900221

You can also reach out to us in writing at:

Maxwell Avenue SDN BHD
11A, Jalan Anggerik Eria AU 31/Au, Kota Kemuning, 40460 Shah Alam, Selangor 40400 Shah Alam, Selangor, Malaysia

Please note that your access or correction requests may be subject to applicable legal restrictions. We may verify your identity before granting access or making corrections. If necessary, we may contact you via email, telephone, or mail regarding events related to your personal information.

8. Changes to This Policy

Our Privacy Policy may be revised periodically, and it is your responsibility to stay updated on our most current practices. We will indicate the effective date of the latest version at the end of the policy. By continuing to use our website or services or by providing further personal information after amendments have been made, you indicate your acceptance of the updated policy.

Effective as of May 2023

*Note: "Cookies" are small amounts of information stored on your computer and devices. Our system may issue cookies to your computer and devices to facilitate your future visits to our site. Cookies make it easier for you to log in and use the site, allow us to monitor website traffic, and personalize content. You have full control over the use of cookies and can delete them at any time. You can also set up your browser to restrict or reject cookies, although this may limit certain features on our site. For more information, refer to your Internet Browser's "Help" file on managing cookies.